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Korean font written in textbox disappears once saved a PDF #722
Description
Activity
@jay-kang11 please make sure you're using "Default" font style https://www.docuseal.com/resources/customize-text-field-font-settings
Yes, I have been using Default font, I have tried many things to fix it, the docuseal install is for visa extension pdf at a Korea, we were excited to have so easily solve a critical problem, but it was reported that the Korean font disappears, leaving spaces where the Korean font is.
@jay-kang11 do you have the unmodified official docuseal/docuseal docker image running ? can you please share the exact Korean text that disappears?
I used DocuSeal from community-script, its all Korean text that was inputted from the textbox and saved as PDF that disappears.
@jay-kang11 can you please share the exact Korean text that disappears?
I have a 3.2.4 of DocuSeal installed on an LXC. I installed during 3.2.2, so many of the setup was during this period. I just updated to 3.2.4. Using an iPhone iOS 26, I can edit fine, but once I input the information, anything in Korean disappears.
root@docuseal:~# fc-match :lang=ko
NanumGothic.ttf: "NanumGothic" "Regular"
My PDF file shows
Application: DocuSeal (https://www.docuseal.com)
PDF Producer: HexaPDF version 1.7.0
PDF Version: 1.4
Fast Web View No
PDF Optimizations: PDF/A (ISO 19005)
Number of Pages: 1
Page Size: 8.26 x 11.68 in (A4)
Fonts: Dotum (TrueType (CID); Identity-H; embedded)
DotumChe (TrueType (CID); Identity-H; embedded)
Helvetica (Type1)
Helvetica (Type1; Ansi)
T3 (Type3; embedded)
T4 (Type3; embedded)